Shipping/Delivery Policy

1. All the domestic orders are expected to be delivered within 3- 7 working days. In the case of remote locations, we commit to deliver in a maximum of 10 days for delivery.

2. PurpleSoul will not take any responsibility and/or commit to provide a return/refund of any sort, for any damage after the delivery. Order cancellation is accepted before dispatch. No cancellation requests shall be allowed once the product has been shipped.

3. Please keep the OTP safe with yourself, the same is to be given to the delivery valet at the time of receiving the order.

4. For any claims on grievances/complaints about products that are directed to the manufacturer, the customer must provide the said product for quality inspection to assess the problem. For any complaint regarding the product, please contact customer care  within 4  working days of your order for quick resolution of your query.

5. In case of a requirement of exchange of any product, a request for alternative perfume that has a price equivalent, or higher than the product can be submitted for exchange. At PurpleSoul, we believe in giving you the best possible shopping experience.

6. The price of the products may change momentarily. The maximum value of the refund will be the amount paid by the customer to purchase the product/item as per the invoice generated. For all the returns/refunds, the customer will receive a credit note valid for up to 6 months.

We do not accept returns, refunds, or exchanges in case the seal of the product is broken/open. The product should not be used in case of such requirements. For any queries please get in touch with us on: customercare@purplesoul.in  or WhatsApp us or call @91-98xxxx (Monday to Friday – 9:30 am to 6 pm)